Customer Care

•On-line Purchase Information
Revised as of Noch Design Inc. (“Noch”): September 15th 2012.

This on-line purchase information governs purchases made through this web site only.

 

•Product Availability
All products are subject to availability. While we make every effort to only display items that are currently in stock and available to ship, there may be instances from time to time where we run out of stock in an item. Once an order is placed, you will receive an email confirmation. Please note, however, that this email confirmation does not guarantee the availability of the products you selected for purchase. Upon your order being approved and processed for shipment you will receive a second email containing the details of your order and a tracking number.

As necessary, we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. If we are unable to fill your order we will attempt to contact you and if we are unable to contact you, we will treat the order as cancelled.

Each client may make on-line purchases of up to ten items per style. If you would like to purchase additional quantities, please contact a Noch sales representative.

customercare@nochdesign.com

 

•Pricing and Payment Options
While we try to ensure that all prices on our web site are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.

Title to any products you order on this web site, and risk of loss or damage to products, passes to you on delivery of the products, provided that we have received payment in full for the products.

Prices displayed on the Noch web site are quoted in U.S. dollars. Noch only accepts Visa, Mastercard, American Express, Discover, and Diners Club for on-line purchases.

Please note that your credit card will not be charged at the time you submit your order. the transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirm stock availability, and your order is ready to be shipped.

 

•Taxes and Duties
Noch charges state, local and county taxes on on-line transactions, as required by applicable U.S. laws. Please note that your on-screen transaction total reflects estimated sales tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.  For International orders, all applicable duties, tariffs, and customs duties are the responsibility of the customer. 

 

•Shipping and Delivery
All purchases are shipped via UPS ( for U.S orders) and DHL/Fedex (for International orders).

For security reasons, Noch on-line purchases require a signature upon delivery. In addition, purchases may not be shipped to p.o. boxes or apo/fpo addresses.

To estimate the total delivery time for your purchase, please allow one to three business days to process your order for shipment, in addition to the time indicated by United States Postal Service and DHL/Fedex. Orders are processed and delivered monday through friday, excluding holidays. Noch cannot be responsible for unanticipated delays.

Shipping Methods And Fees

UPS (U.S.)       $6.99 (Purchase of under $100),  Free Shipping (Purchase of over $100) DHL/Fedex (International)      $30.00 

 


•Return Policy For On-line Purchases
Noch wants to ensure your complete satisfaction. For Noch online purchases only, we will accept full-priced merchandise accompanied by a return authorization number. The return authorization must be requested within 14 days of receiving your order. Return packages must be postmarked no later than 30 days from the date of original purchase. Sale merchandise is a final sale

Merchandise must be returned with their original packaging and footwear must be tried on carpeted surfaces only. Merchandise must be unused, unworn and in an unaltered condition. All original tickets must be attached and a copy of your invoice must be enclosed with your return authorization number clearly documented.

Noch reserves the right to refuse the return of any merchandise that does not meet the above criteria. In such instances, Noch will send the product(s) back to the customer.

-Refunds may only be issued in the same form as payment and shipping costs are non-refundable.
-For multiple product orders, we kindly ask that the merchandise be returned in one consolidated package.
-Please note that a different return policy is applicable for in-store purchases, and online purchases cannot be returned in-store at this time.

Instructions for returning merchandise are included with each shipment. Upon receipt of returned merchandise, every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.

 

•Return by Mail
Request a return authorization number within 14 days of receiving your order.
Or if you created your order with an account, sign into ‘my account’. In ‘purchase history', select your order from the drop-down menu and click on the items you would like to return.
-Pack your unused merchandise securely and ensure that the return authorization number is indicated on a copy of your invoice.
-Please ensure that your package is insured for the full value, and sent via a traceable method, such as Fedex, UPS, or USPS Priority Mail.
-Once we have received and processed your return you will be notified by email. Please allow 2-3 weeks from the shipping date for your return.
For an exchange of a product, please follow the return guidelines and place a new order online. Your refund will be processed within 2-3 weeks after the return shipping date and your account will be charged once the exchange item has been shipped.

Please send all returns and exchanges to the following address:

Noch Design
530 7th Avenue
M1
New York, New York 10018

If you have received an item as a gift or have not yet set up an account with us, please contact us at customercare@nochdesign.com for assistance.

 


•Changes/Cancellations
If you wish to cancel or modify your order, please send an email as soon as possible to customercare@nochdesign.com. We will make every effort to accommodate your request, however, once an order has been processed for shipment we are unable to modify or cancel the order for any reason. In this case, please refer to our return policy and return your purchase once you have received it.


•Repairs
All items are quality controlled and checked for faults before they are shipped to customers. Should you receive an item that is not in perfect condition please contact costumer care immediately.

For all other repair requests please contact customercare@nochdesign.com please note that we can only repair items purchased from this web site or Noch branded stores.

 

•Contact us
For additional assistance concerning our on-line store or your on-line purchase, please contact us via email at customercare@nochdesign.com or:

Noch Design, Inc.
530 7th Avenue
M1
New York, New York 10018

 

•Applicable Law

The laws of the State of New York govern the supply of products from this website, without giving effect to any principles of conflicts of laws. In connection with any litigation, without limiting our right to bring and action against you in any jurisdiction, you agree to submit to the exclusive jurisdiction of and venue in the state courts located in the County of New York, in the borough of Manhattan and in the federal courts located in the Southern District of New York.